Terms and conditions
Radka Telyckova is a trading name of Radka Telyckova | Hotel Revenue & Profitability Consulting, VAT registration number DE293437278, Auwiesenweg 2, 80939 München, Germany (“we”, “us”, “our”).
The following Terms and Conditions will apply to:
Your use of our website; our supply of products and services; and our dealings with you in general.
By entering, accessing or using our website in any way, you agree to comply with all of our Terms and Conditions. In addition, when you book any services and products from us, you will do so subject to the Terms and Conditions on this page. By proceeding with a booking, you acknowledge that you have read and understood all of these Terms and Conditions and agree to be bound by them. These Terms and Conditions may vary from time to time. You accept that you are bound by the terms and conditions current at the time when you book.
Refund/Cancellation policy
All fees and products and services purchased are non-refundable. If a payment plan has been agreed, you will be held accountable in completing the agreed payments at the agreed times.
If you purchase a mentoring package and find that you are unable to use your mentoring sessions for any reason, you may put your remaining sessions on hold for 1 month. Should you decide to cancel the process without completing your coaching sessions and after your 1 month hold period is up, you will lose those sessions and will still be liable for any outstanding balance payments.
Fees
Current fees for services and programmes are usually displayed on each individual programme page and, unless otherwise stated, include VAT.
Business customers outside of the DE do not need to pay DE VAT. If you are not obliged to pay DE VAT please do not make payment via the website and instead email support@moredirectbookings.com with your business trading address so that we can send you a payment link and an invoice with the VAT removed.
Please note that VAT can not be refunded if it has been paid previously and you should claim it back through your local VAT office.
We reserve the right to change the fees/packages offered but will always honour the agreed amount for the agreed time period of any services that were set at the beginning of our work together. However, should you wish to continue to work with us after the completion of your initial package, there will be no guarantee that the rates will be the same.
Delivery Policy
As the majority of our products are available online you will be sent access/login details within 24 hours from receipt of your paid order.
On-line mentoring services will be provided as agreed with you at the time of booking.
Coaching Confidentiality
You recognise that in our work together, you may divulge goals, future plans, business affairs, job information, personal and other such private information. We will not, at any time, either directly or indirectly, voluntarily use any such information for our own benefit or disclose this information to a third party. We will not voluntarily disclose that you are in a coaching relationship without your permission.